FAQ

We know you’ll love Blueberry, but to make the decision an easy one, we offer a satisfaction guarantee so you can join today without the worry. There’s enough worrying parents have to do already!

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Can Blueberry treat strep throat?

Yes, with an active Blueberry membership, our pediatricians will treat strep if your at-home rapid strep test is positive. Simply message our doctor team via the chat feature in the Blueberry app, and they will assist you in obtaining a strep kit and provide the necessary prescription.

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Can Blueberry treat flu?

Yes, Blueberry Pediatricians will treat flu if an at-home rapid flu test is positive. Contact help@blueberrypediatrics.com to get recommendations on at-home rapid flu tests.

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What can Blueberry Pediatrics treat?

Blueberry can help with and treat many symptoms and childhood illnesses:

Colds
Coughs
Sinus infections
Rashes
Hives
Sunburns
Pink Eye
Breastfeeding
Cuts & Scrapes
Diarrhea
Vomiting
Strep ***
Flu ****

Fevers
Nausea
Headaches
Allergies
Cellulitis
Ear Infections *
Runny Nose
General Questions
Abdominal Pain
Stings & Bites
Constipation
UTIs **
and more

Blueberry is not a replacement for your primary care provider. We recommend you go to your child’s PCP for:

Wellness visits & school/sport physicals
Chronic condition management
Illnesses or issues requiring bloodwork or x-rays
Specialist referrals

Vaccines
ADHD management
Illnesses requiring stool samples

* In order to treat ear infections, Blueberry's Pediatricians require video of your child's ear drums. Our home medical kit includes a smart earscope which can be used to record these videos. Note that we may not be able to treat ear infections until your kit arrives.

** If Blueberry Pediatricians suspect a UTI, they will order urine culture labs. The results return in 24 hours, which will then be used to treat UTIs. Blueberry can provide up to 90% discounts for these labs.

*** Yes, with an active Blueberry membership, our pediatricians will treat strep if your at-home rapid strep test is positive. Simply message our doctor team via the chat feature in the Blueberry app, and they will assist you in obtaining a strep kit and provide the necessary script.

**** Blueberry Pediatricians will treat flu if an at-home rapid flu test is positive. Contact help@blueberrypediatrics.com to get recommendations on at-home rapid flu tests.

Can Blueberry write school notes or absence notes?

Yes! After your child is seen by one of our Pediatricians, we are able to write doctors notes and absence notes as medically appropriate.

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Can Blueberry prescribe medications?

Yes, when deemed medically necessary Blueberry Pediatricians are able to write prescriptions and send them to your pharmacy of choice.  If your child has a Medicaid-based health insurance plan, it may not cover the cost of prescriptions from our doctors. This is because Medicaid only covers prescriptions from "in-network" physicians.  Florida, Illinois, Kentucky, and Virginia Medicaid plans will cover the cost of prescriptions from our doctors.

What is Blueberry's policy on vaccinations?

Families that choose not to vaccinate can join Blueberry, however we will be limited in what we can do via telemedicine, since many serious illnesses that are prevented by vaccinations often need in-person examination to rule out.

How does Blueberry work with my pediatrician?

With your permission, Blueberry can send any information regarding your Blueberry visits to your primary pediatrician so they can have a full medical record for your child. We are also available for consults with your primary pediatrician if they request it.

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Membership & Availability

We know you’ll love Blueberry, but to make the decision an easy one, we offer a satisfaction guarantee so you can join today without the worry. There’s enough worrying parents have to do already!

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Can I purchase a Blueberry Membership as a gift for someone else?

Blueberry is a popular gift for new parents. You can give a Blueberry membership and kit as a gift to someone by clicking here.

My insurance already has telemedicine, should I still join Blueberry?

Telemedicine has been added to many insurance plans over the last 2 years. However when it comes to pediatric care, there are a lot of issues that make Blueberry a better option:

Telemedicine visits with insurance often have high copays involved, which you can avoid with a Blueberry membership (some telemedicine visits can cost up to $150 if you haven't hit your deductible).
Your insurance company's telemedicine may not be able to treat a lot of childhood illnesses (for example, ear infections) because they don't hire board-certified Pediatricians to provide care and don't use at-home medical devices. You'll end up paying for both the telemedicine visit and an urgent care visit afterwards.
Your insurance company's telemedicine provider may still have long waits (1-2 hours) or may not even be available 24/7. Blueberry allows you to quickly text Board-Certified Pediatricians and get care 24/7 within 1 hour guaranteed.

Many families try Blueberry and find that not only provides better peace of mind, but also saves them money compared to their insurance company's telemedicine option.

I have insurance, is Blueberry still a good option for my family?

Absolutely! Most families use Blueberry in addition to their insurance (and we recommend it). Even with good insurance, Blueberry can save families hundreds in copays and fees.

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How long does a Blueberry membership last?

Blueberry memberships are renew and are billed month-to-month or annually depending on the plan you choose when you sign up. There is no commitment, and you can cancel your membership at any time. However, if you cancel your membership and later reactivate it, you would have to pay a re-enrollment fee. Most families find that an entire year of Blueberry membership will save them hundreds in copays and fees from typical doctor visits or urgent cares.

Can I cancel my Blueberry membership?

While we would be sad to see you go, you can easily cancel your membership online at any time via your account page. There are no complicated hoops to jump through or phone calls you have to make.

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How often can I message my team of Blueberry Pediatricians?

As often as you like! Your Blueberry membership enables to you reach out to your team of Pediatricians with no limits. There are never any additional fees, no matter how much you use your membership.

Does a Blueberry membership include all my children?

Your Blueberry membership covers all of the children in your household where you are their legal guardian - no matter how many children you have, there are no additional fees!

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What is in Blueberry's medical kit?

The Blueberry medical kit contains:

‍Wifi Ear Scope / Otoscope
‍The smart otoscope is a flexible, tiny camera that makes it easy to take photos and videos inside your child's ears, nose, or throat. Your pediatric team uses these to diagnose and treat ear infections and other issues.

‍Finger Pulse Oximeter
‍Just put the pulse oximeter on your child's finger and it will accurately measure heartrate and oxygen levels, giving you and your pediatrician valuable information about your child's health.

‍Digital Oral Thermometer
‍The included thermometer is waterproof and has a ﬂexible tip to make it easy to take your child’s temperature.For more information, click here.

Is Blueberry really available 24/7? What about holidays?

Yes! Your team of Pediatricians is always available 24/7, 365 days a year, including holidays.

Eligibility

We know you’ll love Blueberry, but to make the decision an easy one, we offer a satisfaction guarantee so you can join today without the worry. There’s enough worrying parents have to do already!

Get Started

Can I use Blueberry if my child does not have health insurance?

Blueberry doesn't require that you have health insurance to be a member. However, we strongly recommend getting health insurance for your children.

Can I use Blueberry while traveling to another country?

Unfortunately, no. Blueberry is currently only available in select states in the United States. The states we are currently available in are: Alabama, Arizona, California, Colorado, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin. If you are traveling out of the country, our doctors cannot provide service.

Can I use Blueberry while traveling to another state?

You can use Blueberry when traveling to another state if you are in a state where we are available. We are currently available in the following states: Alabama, Arizona, California, Colorado, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin. We are only able to provide service and send prescriptions in these states. If you are traveling to a state where we are not available, our doctors will not be able to provide service.

In which states can Blueberry provide care for my family?

Currently, Blueberry can only provide care to families in the following states: Alabama, Arizona, California, Colorado, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin. We'll be expanding to more states soon - stay tuned!

What ages can Blueberry care for?

Blueberry can provide care for anyone from birth until their 21st birthday.

Does Blueberry help with babies or toddlers?

Yes! Blueberry Pediatricians can provide care for all children under the age of 21, including babies and toddlers.There are some circumstances for newborns that require in-person or emergency care - your Blueberry Pediatricians will alert you immediately and help you get to the right level of in-person care if they believe that is the case.

Who can use Blueberry?

We can provide care for any child under 21 years of age! We may be limited in the types of care we can provide to children that have:

A developmental syndrome

Regular seizures

An immune disorder

A very serious chronic condition

For children that have these conditions, we are extra careful to make sure we aren't missing something bigger that needs in person attention. However, many families who have children with disabilities or chronic conditions use Blueberry for typical acute care needs.Contact us if you have any questions or concerns to see if Blueberry is right for your family.

Pricing

We know you’ll love Blueberry, but to make the decision an easy one, we offer a satisfaction guarantee so you can join today without the worry. There’s enough worrying parents have to do already!

Get Started

If I sign up for Blueberry but don't like it, can I get a refund?

Although we would be sorry we didn't meet your expectations, you can be refunded if you were unhappy with our service. Contact help@blueberrypediatrics.com and they will work with you to get a refund. For more information, check out our refund policy

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Can I pay for Blueberry with my HSA or FSA card?

Each plan administrator varies in their policies. Contact them directly to inquire about approval for Blueberry membership payments.

How does Blueberry work with my insurance?

Blueberry's membership is $24 per month or $216 per year, with or without insurance. There are no additional fees for visits.

How much does Blueberry cost?

Blueberry's membership costs $24 per month or $216 per year ($18/month), plus a one-time fee for your at-home medical kit. There are no per-visit fees or copays regardless of your insurance coverage; no matter how much you use Blueberry or how many children you have, you'll never be charged any additional fees!

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